Terms & Conditions
Return Policy
Timeline
The buyer has 14 days to initiate the return policy. First the buyer must email us a picture of the Kitchen Stove / Cooking Range top or the front bottom and we will reply you with the instruction for further action. Our product return department is all ways there to work with you to provide the best reasonable option depending on the situation. Once you receive the return process instructions you have 30 days to mail the return product.
Manufacture defect
In the event of, the product has a manufacturing defect, replacement will be shipped with no charge.
Due to other reasons
In the event of the buyer has bought the wrong Item without selecting the correct type of the product that fits the buyers Stove / Cooking Range the buyer will have to pay for the return shipping . After 3 business days upon receiving the return product, in good condition, replacement will be shipped back to buyer and shipping will be charged to buyer.
In the event of, buyer want to return the product for no reason we are unable to issue refund.
In the event of, damage occurring to product due to improper installation the seller has the discretion to: ship replacement product; replace the damaged part; issue full refund; issue partial refund; refrain from issuing refund.
Safety and Warranty
Since BP is not close to heat sources, not even deflection heat or flame, we have used plastic. Since Top Seal Strip (TTS) is close to burners we have used high heat resistance material. The Wielding Blankets/Pads manufactures use the said material because it can withstand heat of welding works. The Dirt Preventer Kit can last for 3 to 6 years or even more depending on the number of cooking hours. Please do not try to evaluate the TSS temp resistance by trying to throw it into the fireplace or bonfire since it will reduce the life of the material hence the warranty will get invalid.
The Dirt Preventer Kit has a one-year warranty against manufacturer’s defects. Further commerce industry warranty standard may applied.